JollyHelper ensure that all your given information is kept secured and confidential. All your personal identification is duly protected and kept in one place. This is to reduce the risk of identity theft. As users, you also need to maintain appropriate security on your devices. Make sure to create a strong password and verify your account.
JollyHelper shall work with all users in securing their accounts. Please read the followings in order to keep your account secured:
Never share your password to anyone. Create a strong and unique password as possible.
Account must be verified to prove that you are the legit applicant. Mobile number is also used for personal verification.
Potential scammers may create fake accounts and pretend to be an agency or employer. If you are in doubt, please report to us directly.
With “Need Help”, “Report Job Post” , “Report Profile” features in our App and Website, we can pay close attention and take immediate response to your concerns. You may also contact JollyHelper hotline.
Once you are ready to hire a helper in JollyHelper App or Website, you will undergo a certain procedure. We have made payment easy and accessible for you. More importantly, we always ensure that your payment is safe by working with top-notch online payment service provider. All your details will be kept secured and confidential. JollyHelper ensures that your payment information WILL NOT be compromised. Financial information remains private thus no one can infiltrate nor gain access to your information.
Potential scammers are moving beyond Internet, Social Media and also Apps. Be very vigilant, know who you’re dealing with and beware of any requests for your personal details or money. If you are in doubt or encountering scams in our App or Website, you may call our hotline so we can take immediate action. You can also click Report Job Post if you are encountering suspicious Job post. Moreover, we suggest you to communicate by using our JoCom Instant Messaging System in case of any disputes happen.
Employers should never wire money to a candidate, even if she claims that she needs an advance payment to renew her passport or to undergo a medical check-up, and even if she says that you will be able to retain this amount from her first salary. A trustworthy candidate wouldn’t ask you for money.
Domestic workers should be aware that employers should not pass any fees on to you since this is a direct hire. Domestic workers do not need to pay for visa processing fees and other fees.
If there is a user on JollyHelper asking you for money, please inform us and we will investigate.
JollyHelper HK Hotline: +852 3612 9900